Question
The visitor selects a topic or asks a question.
Business problem
When staff answer the same questions every day, important enquiries are delayed, answers become inconsistent and ownership of complex requests is unclear.
We begin by mapping the current workflow, problem frequency, responsible roles, data sources and success criteria. Technology is selected only after the process is understood.
How it works
A concrete workflow, not a generic AI promise.
Controlled answer
The system uses only organization-approved content.
Qualification
It collects only information needed for the business enquiry.
Escalation
A staff member takes over a complex or sensitive request.
Concrete deliverables
- Approved answer base limited to the organization’s services
- Topic recognition and structured enquiry capture
- Booking or connection to an existing calendar
- Escalation rules and staff takeover
- Administration records and basic reporting
What is not promised automatically
- It does not diagnose or provide medical advice.
- It does not make autonomous medical decisions.
- It does not accept medical records through the public chat.
- When no approved answer exists, it stops and escalates to a person.
Possible integrations
An integration is confirmed only after technical assessment.
Website and enquiry formsEmail and business calendarCRM or HLN Leads recordsWhatsApp/Viber/SMS only when technically and legally approved
FAQ
Questions specific to this service.
What happens when the agent does not know the answer?
It does not improvise. It shows a limited message, captures basic context and escalates to staff.
Who approves the answers?
The organization approves the knowledge base, prohibited topics, escalation rules and warning messages.
Can staff take over the conversation?
Yes, when the appropriate integration and operating procedure are agreed.
Can the agent work in Serbian and English?
Yes. Language, terminology and allowed answers are defined for each organization.
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AI Reception for Clinics and Laboratories
Describe only the business and operational problem. Do not enter patient data.